Your Privacy Matters
We understand that privacy is paramount when purchasing intimate products. This Privacy Policy explains how we collect, use, protect, and handle your personal information in full compliance with the EU General Data Protection Regulation (GDPR).
Information We Collect
Personal Information You Provide
When you place an order or contact us, we collect:
- Contact details: Name, email address, phone number
- Shipping address: Delivery address for order fulfillment
- Payment information: Processed securely through third-party payment processors (we do not store credit card details)
- Order history: Products purchased, order dates, transaction details
Automatically Collected Information
- Technical data: IP address, browser type, device information
- Cookies: We use essential cookies for website functionality and optional analytics cookies (with your consent)
How We Use Your Information
We use your personal data only for:
- Order processing and delivery: Fulfilling your purchase and shipping products
- Customer support: Responding to inquiries and resolving issues
- Legal compliance: Meeting tax, accounting, and regulatory requirements
- Marketing communications: Sending promotional emails (only with your explicit consent – you can opt out anytime)
We never sell, rent, or share your personal information with third parties for marketing purposes.
Data Protection & Security
Security Measures
- All data is encrypted using SSL/TLS technology
- Secure payment processing through certified providers (PayPal, Stripe)
- Access to personal data is restricted to authorized personnel only
- Regular security audits and updates
Discreet Processing
- All orders are shipped in plain, unmarked packaging
- Billing statements show a discreet business name
- No product details are visible on shipping labels or invoices
Your GDPR Rights
As an EU customer, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (“right to be forgotten”)
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Opt out of marketing communications
- Withdraw consent: At any time, without affecting prior processing
To exercise any of these rights, contact us at [info@sexdm.eu].
Data Retention
We retain your personal data only as long as necessary:
- Order data: 7 years (for tax and accounting purposes, as required by EU law)
- Marketing data: Until you unsubscribe or request deletion
- Technical data: Automatically deleted after 12 months
Cookies
We use cookies to improve your experience:
- Essential cookies: Required for website functionality (shopping cart, checkout)
- Analytics cookies: Help us understand website usage (optional – requires consent)
You can manage cookie preferences in your browser settings.
Third-Party Services
We work with trusted third-party providers:
- Payment processors: PayPal, Stripe, Klarna (secure payment handling)
- Shipping partners: EU courier services (delivery only – no marketing access)
- Hosting provider: Secure EU-based servers
These partners are GDPR-compliant and process data only as instructed by us.
International Transfers
All data is stored and processed within the EU. We do not transfer personal data outside the European Economic Area (EEA).
Children’s Privacy
Our website and products are intended for adults (18+) only. We do not knowingly collect data from minors.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
For privacy questions, data requests, or concerns:
Email: [info@sexdm.eu]
Response time: Within 48 hours
We are committed to protecting your privacy and handling your data with the utmost care and discretion.
This Privacy Policy complies with EU GDPR regulations and reflects our commitment to your privacy and security.