General Questions
What is a sex doll?
A sex doll is a life-sized, anatomically correct companion made from high-quality materials like TPE (Thermoplastic Elastomer) or silicone. Modern sex dolls feature realistic skin texture, articulated metal skeletons for flexible positioning, detailed facial features, and customizable options. They’re designed to provide companionship, intimacy, and a safe way to explore personal desires.
Are sex dolls legal in the EU?
Yes, sex dolls are completely legal to own and purchase throughout the European Union. We ship discreetly to all EU countries with full customs compliance. All our products meet EU safety standards and regulations.
Is my order discreet?
Absolutely. We understand privacy is paramount. All orders are shipped in plain, unmarked packaging with neutral sender information. The product description on shipping labels is generic (e.g., “mannequin” or “art model”). Your credit card statement will show a discreet business name. No one will know what’s inside except you.
Product & Features
What’s the difference between TPE and silicone dolls?
TPE (Thermoplastic Elastomer):
- Softer, more realistic skin feel
- More affordable price point
- Requires regular powder maintenance
- Slightly more porous (needs careful cleaning)
- Better flexibility and natural movement
Silicone:
- Firmer, more durable material
- Higher price point
- Easier to clean and maintain
- Non-porous and hypoallergenic
- Retains fine details better (facial features, textures)
Most of our collection features premium TPE for the best balance of realism and value.
What does “standing function” mean?
Standing function means the doll has reinforced metal bolts in the feet, allowing her to stand upright independently. This feature enables:
- Realistic standing poses for photography
- Easier dressing and undressing
- More versatile positioning options
- Convenient storage (standing in a closet)
All dolls in our TOP collection include standing function as standard.
What are gel breasts?
Gel breasts (also called jelly breasts) contain a soft gel filling that mimics the natural movement, weight, and feel of real breast tissue. When you touch or move a gel breast, it jiggles and responds realistically. This premium feature significantly enhances realism compared to standard hollow or solid breasts.
What are blood vessel details?
Blood vessel details are hand-painted micro-veins visible beneath the skin surface on premium models. This ultra-realistic feature adds:
- Visible veins on breasts, hands, and intimate areas
- Enhanced visual realism
- Premium aesthetic appeal
- Lifelike skin translucency effect
This feature is available on our highest-end models.
Can I customize my doll?
While we stock ready-to-ship models from EU warehouses for fast delivery, each model comes with specific features (height, bust size, hair color, eye color, skin tone). Browse our collection to find the perfect match for your preferences. For special customization requests, please contact our customer service team.
Ordering & Delivery
Where do you ship from?
All our dolls ship from EU warehouses located in Germany, Poland, and the Netherlands. This means:
- Fast delivery: 5-10 business days to any EU country
- No customs fees: No import duties or VAT surprises
- No customs delays: Smooth, hassle-free delivery
- EU quality standards: All products meet EU safety regulations
How long does delivery take?
- EU countries: 7-10 business days
Do you charge for shipping?
No! We offer FREE shipping to all EU countries. The price you see is the price you pay—no hidden fees, no surprises.
What if my doll arrives damaged?
Every doll is carefully inspected and packaged before shipping. In the rare event of shipping damage:
- Contact us within 48 hours with photos
- We’ll arrange free repair, replacement, or full refund
- All dolls include a 24-month manufacturer warranty
Your satisfaction is guaranteed.
Care & Maintenance
How do I clean my doll?
After each use:
- Use warm water and mild antibacterial soap
- Clean all intimate areas thoroughly
- Rinse completely and pat dry with a soft towel
- Allow to air dry fully before storage
Monthly maintenance:
- Apply TPE-safe powder (baby powder or cornstarch) to maintain skin texture
- Check joints and tighten if needed
- Condition the skin with mineral oil (sparingly)
Important: Never use alcohol, acetone, or harsh chemicals. Never submerge the head/neck area underwater.
For a complete, detailed care guide including storage tips, repair instructions, and long-term maintenance, visit our Complete Care Guide page.
How do I store my doll?
Best practices:
- Store in a cool, dry place away from direct sunlight
- Use the standing function or lay flat on a soft surface
- Avoid prolonged pressure on any body part
- Cover with a soft blanket to prevent dust
- Never store in tight spaces or folded positions
Proper storage extends your doll’s lifespan significantly.
How long will my doll last?
With proper care and maintenance, a quality TPE doll can last 3-5 years or longer. Factors affecting longevity:
- Frequency of use
- Quality of cleaning and maintenance
- Storage conditions
- Avoiding excessive heat or sunlight
Silicone dolls typically last 5-10 years with proper care.
Privacy & Payment
What payment methods do you accept?
We accept:
- Bank transfer (secure, discreet)
- PayPal (buyer protection)
- Credit/Debit cards (Visa, Mastercard via Stripe)
- Klarna (buy now, pay later options)
All payments are processed through secure, encrypted channels. Your financial information is never stored on our servers.
Is my personal information safe?
Yes. We are fully GDPR compliant and take your privacy seriously:
- All data is encrypted and securely stored
- We never share your information with third parties
- You can request data deletion at any time
- Discreet billing and shipping labels
- Secure checkout with SSL encryption
Can I return my doll?
Due to the intimate nature of our products, we cannot accept returns once the package is opened for hygiene reasons. However:
- Damaged/defective products: Full refund or replacement within 48 hours of delivery
- Unopened packages: Returns accepted within 14 days (EU consumer rights)
- 24-month warranty: Covers manufacturing defects
Please inspect your package carefully upon arrival and contact us immediately if there are any issues.
Technical Questions
How much does a doll weigh?
Weight varies by height and build:
- 148cm dolls: 25-28 kg
- 157-158cm dolls: 28-32 kg
- 160-165cm dolls: 32-38 kg
- 168cm+ dolls: 38-45 kg
Consider your ability to move and position the doll comfortably. Lighter models (148-158cm) are easier to handle for most users.
Can the doll sit or pose?
Yes! All our dolls feature fully articulated metal skeletons with joints at:
- Shoulders, elbows, wrists
- Hips, knees, ankles
- Spine (limited flexibility)
- Fingers (on premium models)
This allows hundreds of realistic poses including sitting, kneeling, lying, and standing. However, avoid extreme bending or twisting that could damage the skeleton.
Are the dolls waterproof?
The body is water-resistant and can be cleaned with water, but:
- Never submerge the head/neck (can damage internal structure)
- Avoid prolonged water exposure (baths longer than 15 minutes)
- Dry thoroughly after any water contact
- The skeleton can rust if water enters through tears
Light showers for cleaning are fine, but full baths are not recommended.
Intimacy & Experience
Do the dolls feel realistic?
Yes! Modern TPE and silicone materials are specifically engineered to replicate human skin:
- Soft, warm-to-touch texture
- Natural elasticity and flexibility
- Realistic weight distribution
- Anatomically accurate intimate areas
- Body heat retention (warms to room temperature)
Many users report that premium TPE feels remarkably close to real human skin.
Can I heat my doll?
Yes, there are two methods:
- Natural warming: The doll will gradually warm to room temperature with body contact
- Heating rod: Some models include a USB heating rod that can be inserted before use (warms to 37°C/98.6°F in 15-20 minutes)
Never use external heat sources (hair dryers, heating pads, hot water) as they can damage the material.
Are the intimate areas realistic?
Yes, all our dolls feature anatomically accurate, highly detailed intimate areas with:
- Realistic internal texture and depth
- Natural skin tone and detailing
- Medical-grade, body-safe materials
- Easy-to-clean design
Some models offer removable vaginal inserts for easier cleaning.
About Us
Why choose us?
EU Stock = Fast & Safe:
- 5-10 day delivery (not 4-8 weeks from China)
- No customs fees or import duties
- No customs inspections or delays
Premium Quality:
- Carefully selected suppliers
- Every doll inspected before shipping
- Premium features (standing, gel breasts, blood vessels)
Best Value:
- Competitive pricing (€799-€1,349)
- Free EU shipping
Discreet & Secure:
- 100% private packaging and billing
- GDPR compliant
- Secure payment options
How do I contact customer service?
We’re here to help!
- Email: [info@sexdm.eu]
- Contact form: [www.sexdm.eu]
- Response time: Within 24 hours (usually much faster)
For urgent delivery or order issues, mark your email as “URGENT” in the subject line.
Do you have a physical store?
We operate exclusively online to:
- Keep prices lower (no retail overhead)
- Protect your privacy (no awkward in-person visits)
- Offer wider selection from multiple EU warehouses
All orders are processed and shipped from our EU warehouse partners.
Still Have Questions?
Can’t find the answer you’re looking for? We’re here to help!
Contact us: [info@sexdm.eu]