Accepted Payment Methods
We accept the following secure payment methods:
✅ Banklink – Instant online payment via your bank
✅ Bank Transfer (SEPA) – Direct bank-to-bank transfer within EU
✅ Credit/Debit Cards – Visa, Mastercard (processed via secure payment gateway)
✅ PayPal – Fast and secure online payment
All payments are processed in EUR (€).
Payment Process
1. Place Your Order
Add products to your cart and proceed to checkout. Enter your shipping and billing information.
2. Select Payment Method
Choose your preferred payment method at checkout:
- Banklink – Select your bank and complete instant payment in your online banking
- Bank transfer – You’ll receive payment instructions via email
- Card payment – Enter card details on secure payment page
- PayPal – Log in to your PayPal account to complete payment
3. Complete Payment
Banklink: Click your bank logo, log in to your online banking, confirm payment. Payment is processed instantly.
Card/PayPal: Payment is processed immediately. You’ll receive order confirmation once payment is successful.
Bank transfer: Complete the transfer using the details provided. Include your order number in the payment reference.
4. Order Fulfillment Begins
We begin processing your order only after payment is received and confirmed.
- Banklink/Card/PayPal: Order processing starts immediately (within 1 business day)
- Bank transfer: Order processing starts once payment clears (1-3 business days)
Banklink Payment
Banklink is the fastest and most convenient payment method for customers with online banking in Latvia, Estonia, and Lithuania.
How Banklink Works:
- Select Banklink at checkout
- Choose your bank from the list
- You’ll be redirected to your bank’s secure login page
- Log in with your online banking credentials
- Confirm the payment (pre-filled with order details)
- You’ll be redirected back to our site with instant confirmation
Benefits:
✅ Instant payment – No waiting for bank transfers to clear
✅ Secure – Uses your bank’s own security system
✅ Convenient – No need to enter card details or IBAN
✅ Fast processing – Order ships within 1-2 business days
Pricing & VAT
All prices include VAT – 21% Latvian VAT is included in all displayed prices for EU customers.
Currency: All transactions are in EUR (€).
Price guarantee: The price you see at checkout is the final price. No hidden fees, no surprises.
Payment Security
Your payment information is processed securely:
SSL encryption – All data transmitted securely
PCI-DSS compliance – Payment processors meet highest security standards
Bank-grade security – Banklink uses your bank’s own security protocols
No card storage – We never store your full credit card details
Fraud protection – Advanced fraud detection systems
Payment processors we use:
- Banklink payment gateway (certified for Baltic banks)
- PayPal (PCI-DSS Level 1 certified)
- Stripe (PCI-DSS Level 1 certified)
- Bank payment gateways (secure SEPA transfers)
Bank Transfer Instructions
If you choose bank transfer, you’ll receive an email with:
- Bank name and account details
- IBAN and BIC/SWIFT codes
- Payment reference (your order number – must be included)
- Payment deadline (typically 3 business days)
Important: Include your order number in the payment reference so we can match your payment to your order.
Processing time: Bank transfers typically clear within 1-3 business days. Your order will ship once payment is confirmed.
Note: For faster processing, use Banklink instead of manual bank transfer.
Order Confirmation
After successful payment, you’ll receive:
- Payment confirmation email – Confirms payment received
- Order confirmation email – Confirms order is being processed
- Shipping notification – Includes tracking number (sent within 24-48 hours)
Failed or Declined Payments
If your payment fails or is declined:
- Banklink: Check your online banking session or try again. Ensure sufficient funds.
- Card payments: Check with your bank or try a different payment method
- PayPal: Ensure sufficient funds or linked payment method is valid
- Bank transfer: Verify account details and try again
Need help? Email us at support@sexdm.eu – we’ll assist you.
Refunds
Refunds are issued only for:
- Unopened products returned within 14 days (EU consumer rights)
- Damaged products (with photos provided within 48 hours of delivery)
- Cancelled orders (before shipping)
Refund method: Refunds are processed to the original payment method within 5-10 business days after approval.
Bank transfer refunds: Provide your IBAN details for refund transfer.
See our Returns & Warranty policy for full details.
Payment Disputes
If you have a payment issue:
- Contact us first: Email support@sexdm.eu – most issues are resolved quickly
- Payment provider dispute: If unresolved, contact your bank/PayPal/card issuer
- Chargeback policy: Unauthorized chargebacks may result in account suspension
We’re committed to resolving payment issues fairly and promptly.
Terms & Conditions
By placing an order, you agree to:
✅ Provide accurate payment and shipping information
✅ Pay the full order amount before shipment
✅ Comply with our Terms of Service and Privacy Policy
✅ Accept that orders are processed only after payment confirmation
Order cancellation: You may cancel your order before shipment for a full refund. Contact us immediately at support@sexdm.eu.
Contact Us
Questions about payment or billing?
Email: support@sexdm.eu
Response time: Within 24 hours (Monday-Friday, 9:00-18:00 CET)
Summary
Simple payment process:
- Choose payment method at checkout (Banklink recommended for fastest processing)
- Complete payment securely
- We receive payment confirmation
- Your order is processed and shipped
Fast, secure, and straightforward.
All payments are processed securely in compliance with EU payment regulations and PCI-DSS standards.